KEY ACCOUNT MANAGER – MANCHESTER/ NORTH

🚀 WE’RE HIRING! KEY ACCOUNT MANAGER

Are you the kind of person who can walk into a café, clock the fridge layout and already be thinking: “XOXO belongs here”? Do you thrive on building real relationships and bringing bold brands to life in the real world? Well, look no further.

We’re looking for a standout Key Account Manager to drive visibility, volume and vibrant partnerships across North England. If you’re obsessed with growing challenger brands, building standout customer relationships and bringing a category to life, we want to hear from you.

WHAT YOU’LL BE DOING

🧃 Territory Account Management

● Own and grow a portfolio of key independent accounts and regional chains across North England (Based in Manchester)

● Drive volume and visibility via promotional sell-in, merchandising and trade activation

● Build strong, long-term relationships with cafés, bars, convenience stores and lifestyle retailers

● Lead sell-in conversations with cafés, bars, convenience stores and lifestyle retailers

💥 Execution & Sales Performance

● Deliver against monthly volume, distribution and menu listing targets

● Own CRM and reporting across your accounts

● Monitor trade compliance and in-store promotional performance

🧠 Field Intelligence & Feedback

● Share market, shopper and competitor insights to help guide commercial strategy

● Feed into product innovation and channel-specific execution plans

🤝 Collaboration & Development

● Work closely with the Head of OOH for coaching, performance tracking and support

● Partner with Wholesale NAM to ensure smooth handovers & volume uplifts

WHO YOU ARE 🔍

Previous experience working with independent cafés, bars or lifestyle retailers

Strong understanding of café or lifestyle-led retail landscapes

A confident communicator, commercially astute and naturally self-led

Proven success in sales, account management or customer success

Comfortable working in a fast-paced, high-growth environment

Passion for culture-led, disruptive brands

A minimum of 2–3 years’ relevant experience is required.

STRUCTURE OF ROLE

Reports to: Head of OOH

Works with: Wholesale NAM, Sales Director, Marketing, Ops

Customers: Key regional independents, café groups, bars & lifestyle-led retailers

PURPOSE OF ROLE

Your job is to drive volume and visibility across North England through exceptional account management, new business development, and trade execution. 💥

The KAM is the face of XOXO Soda for local accounts — delivering standout customer experiences that turn first-time stockists into long-term partners.

MEASURES OF SUCCESS

🏆 New account wins across region

📍 Distribution, menu listings, and multisite targets

📈 Repeat order rate & uplift in volume

✅ Effective trade promotion & compliance

🤝 Strong customer relationships & retention

WHY JOIN US? 🥤

🚀 Be part of a fast-growing brand shaking up the drinks industry

💰 Competitive salary

🧑‍ 🤝‍🧑 Join a fun, ambitious, and high-energy team that’s obsessed with what we do

💡 Make a real impact across a key region for growth🌴 25 days holiday + bank holidays

🥤 Free XOXO sodas in the office!

No Recruiters Please.

Application Deadline: Tuesday 18th August