We’re a fast-growing FMCG drinks brand on a mission to redefine functional beverages. As a

scale-up, we operate in a dynamic, high-growth environment where adaptability, ownership, and

speed matter.

The Role

We are looking for a highly organised and proactive Customer Operations Executive to support

the smooth day-to-day execution of customer orders and retailer operations across the UK and

EU.

This role is responsible for ensuring orders are processed accurately and efficiently, acting as a

key point of contact for customers, retail partners, warehouses, and internal teams. The

successful candidate will play an important role in delivering excellent customer service while

supporting supply chain execution and operational performance.

This is an exciting opportunity to join a fast-growing FMCG business and develop a broad

understanding of customer operations, supply chain processes, and commercial execution.

WHAT YOU’LL BE DOING

Customer Order Management

- Process and manage customer orders across retail, wholesale, and distributor accounts

in the UK

- Ensure orders are entered accurately and delivered in line with customer requirements

- Monitor order fulfilment and proactively resolve issues that may impact service levels

- Coordinate with warehouse and logistics partners to ensure timely dispatch and delivery

- Process and dispatch sample orders for prospects

Customer Service & Account Support

- Act as the primary point of contact for customer operational enquiries for both B2B and

D2C

- Manage order amendments, delivery queries, invoice discrepancies, and stock

availability requests

- Build strong working relationships with customers and retail partners

- Support onboarding of new customers and operational setup requirements

- Support the Sales team with customer communication and ad-hoc tasting events

Retailer & Platform Administration

- Manage retailer portals and customer systems as well as our Shopify platform

- Assist with product assemblies and product data management in our ERP system

- Maintain accurate customer records, pricing files, and product information

- Support promotional activity setup and customer communications

- Ensure compliance with customer requirements and service expectations

️ Stock Management

- Monitor inventory across our UK warehouse and highlight potential shortage risks or

short-dated stock availability

- Work with the Planning and Procurement team members to ensure timely delivery of

new production stock into our UK warehouse

- Complete monthly stock reconciliations with our warehousing partners

- Assist with product assemblies and product data management in our ERP system

Data Analysis

- Analyse key supply chain data and highlight operational risks with our 3PL partners

- Deliver clear, actionable reports to senior management where necessary

Project Management

- Use tools like Asana and Gantt charts to manage project timelines and priorities

- Work independently while collaborating closely with teams in the UK and EU

WHO YOU ARE

Fluent in English (written and spoken)

Organised, solution-oriented, and proactive

Experienced in sales operations, customer care, logistics, and/or supply chain coordination

Experience working with ERP systems and retailer portals

Proficient using Google services and Slack

Strong communicator, able to collaborate across countries and functions

Calm under pressure, able to manage multiple priorities

PREFERRED EXPERIENCE

1+ years in a similar supply chain or logistics/customer service roles

Experience working in food or drinks business and understanding of batch traceability

Experience working with UK wholesale and retail customers

Experience working with Unleashed ERP or other relevant ERP and WMS systems

WHY JOIN US? 🥤

Be part of a fast-moving, culture-led brand that’s changing the drinks game

Monday–Friday, 8am to 5pm

Competitive salary

Hybrid working with 2 remote day per week

25 days holiday + UK bank holidays

Work across multiple European markets and suppliers

Make a real impact in a high-growth environment

Free XOXO sodas in the office!

HOW TO APPLY

First stage: Online interview

Second stage: In-person interview with Excel skills assessment

If you're excited about joining a culture-led brand with real momentum and ready to take

ownership of critical supply chain functions, we’d love to hear from you.