KEY ACCOUNT MANAGER – LONDON

Are you the kind of person who can walk into a café, clock the fridge layout and already be thinking: “XOXO belongs here”? Do you thrive on building real relationships and bringing bold brands to life in the real world? Well, look no further.

We're looking for a standout Key Account Manager to drive visibility, volume and vibrant partnerships across London. If you're obsessed with growing challenger brands, building standout customer relationships and bringing a category to life, we want to hear from you.

WHAT YOU'LL BE DOING 🎯

Territory Account Management

• Own and grow a portfolio of key independent accounts and regional chains across London (based in London)

• Drive volume and visibility via promotional sell-in, merchandising and trade activation

• Build strong, long-term relationships with cafés, bars, convenience stores and lifestyle retailers

• Lead sell-in conversations with cafés, bars, convenience stores and lifestyle retailers

Execution & Sales Performance

• Deliver against monthly volume, distribution and menu listing targets

• Own CRM and reporting across your accounts

• Monitor trade compliance and in-store promotional performance

Field Intelligence & Feedback

• Share market, shopper and competitor insights to help guide commercial strategy

• Feed into product innovation and channel-specific execution plans

Collaboration & Development

• Work closely with the Head of OOH for coaching, performance tracking and support

• Partner with Wholesale NAM to ensure smooth handovers and volume uplifts

WHO YOU ARE 🔍

Previous experience working with independent cafés, bars or lifestyle retailers

Strong understanding of London's café, hospitality and lifestyle-led retail landscape

A confident communicator, commercially astute and naturally self-led

Proven success in sales, account management or customer success

Comfortable working in a fast-paced, high-growth environment

Passion for culture-led, disruptive brands

STRUCTURE OF ROLE

Customers: Key independent cafés, café groups, bars and lifestyle-led retailers across London

PURPOSE OF ROLE 👀

Your job is to drive volume and visibility across London through exceptional account management, new business development and trade execution. 💥

The KAM is the face of XOXO Soda for local accounts, delivering standout customer experiences that turn first-time stockists into long-term partners.

MEASURES OF SUCCESS

🏆 New account wins across the region

📍 Distribution, menu listings and multisite targets

📈 Repeat order rate and uplift in volume

✅ Effective trade promotion and compliance

🤝 Strong customer relationships and retention

WHY JOIN US? 🥤

🚀 Be part of a fast-growing brand shaking up the drinks industry

💰 Competitive salary

🧑‍🤝‍🧑 Join a fun, ambitious and high-energy team that's obsessed with what we do

💡 Make a real impact across one of our most important growth markets

🌴 25 days holiday plus bank holidays

🥤 Free XOXO sodas in the office!

• No Recruiters Please.