About Us

We’re a fast-growing FMCG drinks brand on a mission to redefine functional beverages. As a scale-up, we operate in a dynamic, high-growth environment where adaptability, ownership, and speed matter.

The Role

XOXO is seeking an experienced Quality & Compliance Manager to oversee product quality, food safety, and regulatory compliance across the UK and EU markets. This role is critical in ensuring that all products manufactured through our co-manufacturing partners meet required standards from production through to market release. You will act as the key point of contact for quality assurance across our external manufacturing

network, ensuring consistency, compliance, and continuous improvement.

What you'll be doing

Quality and Production Oversight

- Manage quality assurance across all co-manufacturing partners (co-packers)

- Review and approve batch production records and filling reports

- Analyse production data, including:

- Fill level variances

- Batch consistency

- Deviations and non-conformances

- Investigate and resolve quality issues with manufacturers

- Implement and maintain quality standards and KPIs across production sites

- Define and manage testing requirements for beverages and implement with our co-manufacturers

Regulatory Compliance (UK & EU)

- Ensure all products comply with UK and EU food and beverage regulations

- Ensure documentation required for audits, certifications and market entry

- Oversee and work with the marketing/design team on product labelling, including:

- Ingredients and allergens

- Nutritional information

- Claims and declarations

- Market-specific labelling and recycling requirements

- Manage Sedex account and new customer onboarding from a quality and regulatory perspective

- Stay up to date with regulatory changes and implement necessary updates

Supply Chain Collaboration

Work closely with:

- Co-packers (contract manufacturers)

- 3PL providers (logistics and warehousing partners)

- Ensure proper quality handling, storage, and traceability audit throughout the supply chain

- Conduct supplier audits and performance reviews

- Manage onboarding of new suppliers

- Support the supply chain team by managing ad-hoc kitting reworks requiring new SOPs or packaging methods

- Work with procurement to review sourcing materials, formats and suppliers

Systems & Continuous Improvement

- Develop and maintain QA systems and documentation

- Manage internal product training and sensory checks

- Run annual internal traceability audits to review our supply chain and customer service processes

- Lead root cause analysis and corrective/preventative actions (CAPA)

- Improve processes for efficiency, compliance and product consistency

- Manage review of all Operations and Supply Chain SOPs

Project Management

- Use tools like Asana and Gantt charts to manage project timelines and priorities

- Support the New Product Development team with new flavour launches, new packaging formats development

Who you are

Ability to manage multiple priorities in a fast-paced environment

Organised, solution-oriented and proactive

Strong analytical and problem-solving ability, high attention to details

Experienced in logistics, procurement, and/or supply chain management

Proficient in Excel, confident in analysing and managing data

Confident communicator with both technical and non-technical stakeholders

Essential Experience

Proven experience in quality assurance within soft drinks or beverages

Experience working with co-manufacturers (co-packers) and 3PL partners

Strong knowledge of UK and/or EU food regulations and labelling laws

Experience reviewing lab reports and basic understanding of microbiology checks for food safety

Preferred Experience

Understanding of beverage production processes

Familiarity with food safety standards (e.g. HACCP, BRCGS, ISO standards)

Background in scaling beverage brands with outsourced production

Experience preparing for or managing audits

Why join us

Be part of a fast-moving, culture-led brand that’s changing the drinks game

Competitive salary

Hybrid working with 2 remote days per week

25 days holiday + UK bank holidays

Work across multiple European markets and suppliers

Make a real impact in a high-growth environment

Free XOXO sodas in the office!

If you're excited about joining a culture-led brand with real momentum and ready to take ownership of critical supply chain functions, we’d love to hear from you.

Location: London, UK

Reporting to: Head of Operations