ABOUT US

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest growing beauty brand in Europe with 40+ salons globally, and we are driven by a passionate and disruptive team to achieve our mission. We’ve brought together a world-class team from a wide range of industries. As we continue to expand, we need brilliant people (like you!) to help bring the Townhouse brand to life across the world.

ABOUT THE ROLE

We’re looking for a Cluster Manager to oversee 2 salon locations in Los Angeles, building a high-performing, profitable cluster and driving the development of your people and demonstrating high operational standards.

This is a hands‑on, commercially driven role where you’ll combine data‑led decision making with strong people leadership to build a high‑performing, profitable cluster. You will be accountable for driving revenue, team performance, recruitment, and ensuring an exceptional guest experience is delivered.

This is a field-based role, ideal for an empowering leader who is results-oriented leader, people focused and strives for operational excellence. With expansion into the US a key strategic focus for the future of Townhouse, this role plays a pivotal part in shaping Townhouse’s global presence, ensuring our salons consistently set the benchmark for treatment quality, service and operational excellence.

KEY RESPONSIBILITIES

Commercial

• Fully accountable for revenue and EBITDA performance of a two-salon cluster, delivering and exceeding budget.
• Identify and create revenue opportunities through effective diary management, reviewing utilisation and product sales growth.
• Drive membership growth, local store marketing initiatives and community partnerships to build recurring and incremental revenue.

People

• Lead, coach and develop Salon Managers and teams to deliver high performance, strong engagement and best‑in‑class standards.
• Own end-to-end recruitment in your market, ensuring proactive talent pipelines and the headcount needed to support growth.
• Build a strong succession pipeline, through Talent Mapping and consistent training. Address underperformance effectively to maintain a high-performing culture.

Customer

• Own the full guest experience, maintaining +4.8 ratings across Zenoti, Google and Yelp.
• Analyse guest feedback trends to drive continuous improvements and resolve escalated feedback efficiently.
• Ensure flawless execution of service protocols and a consistent luxury experience across the cluster.

Operations

• Ensure operational excellence across both salons, including diary optimisation, labour, compliance, and brand-standard execution.
• Maintain a high standard of treatment quality, salon presentation and health & safety standards through regular site visits.
• Support franchise operations locally, showcasing Company Controlled salons as the benchmark for Townhouse standards and expectations.

ABOUT YOU

• Proven experience in multi – site management, all backgrounds welcome.
• Have strong commercial awareness, knowledge and understanding of the wider beauty industry.
• Strong leadership and team management skills, with a comprehensive understanding for HR process and procedures.
• Demonstrate an ability to drive high levels of customer satisfaction and experience.
• Knowledge of health and safety, compliance and operations procedures in a retail/hospitality environment.
• Previous experience in luxury nail care is a plus, but not essential.

LOCATION

This role will be Los Angeles based, with national and international flexibility required subject to business needs. Your time will be onsite split between the two LA salon sites.

EMPLOYEE BENEFITS

• Training & Development - One week with our training team before progressing into salon, consistent on the job training and learning new nail art techniques, and development opportunities to advance your career within the Townhouse.
• Private healthcare, vision and dental care - After 90 days of service, Townhouse will pay 70% of the premiums for health, dental and optical care.
• 20+ paid days off (more the longer you stay!) - Relax and recharge with up to 20 days of paid time off, equating to circa of $4,000 per year of fully paid days off.
• 401k - After 90 days of service, Townhouse will match your contribution to your 401k plan, up to 3% of your base salary
• Employee Discount - 75% off treatments for you & close family
• Birthday pamper party - During your birthday month, bring a friend for a free signature manicure/pedicure and a glass of bubbles!

EQUAL OPPORTUNITIES

We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace.