We’re looking for a Junior Data Analyst to take ownership of pipelines supporting our operations, finance and customer experience teams. You’ll be applying foundational data skills in ensuring a high level of data quality and availability, identifying opportunities for efficiencies and improvements and completing ad-hoc analyses within these domains. You’ll partner with stakeholders across Tails.com, embedding yourself in team processes to understand deeply how these activities align with the overall company performance and leveraging and developing strong communication skills in translating between business problems and data driven analysis.

Changing the world of pet food for good

We’re Tails.com, a dog food subscription company with a big difference. We create truly tailored food for each and every dog we serve. We start by asking people a few simple questions about their dog. Then we use that information to create their dog’s unique Tails.com recipe – so their dog gets exactly the nutrition they need, in the taste they love, delivered to their door every month. It’s clever stuff.

We’ve got bold plans. Having created an entirely new category in pet food, we’re now scaling fast – backed by Purina, one of the world’s largest pet food companies. You’ll join a bunch of smart people working towards the same goals – and a bunch of smart-ish dogs, all working on their own thing.

Together, we’ll change the world of pet food for good.

Headline for your team

The data team at Tails.com sits within the Tech Function at Tails.com, and partners across the whole business. Our team covers the entire spectrum of data-related tasks, from collecting and processing data to synthesising impactful, actionable insights and conducting statistically rigorous experiments. We play a vital role in helping individuals at Tails.com make informed decisions, driving the continued success and growth of our business.

Build our brand

We’re building an international brand, fast. We set ambitious goals. We challenge and support each other in equal measure. At the pace we’re moving, we prefer to test ideas and learn quickly rather than spend months building a business case. That means we celebrate when things go right, and we learn when things go wrong.

Sound like a team you want to join? Here’s how you’ll make a difference:

The role

We’re looking for a junior-level Data Analyst to support our operations, finance and customer support teams in reporting, monitoring and improving performance against their key metrics. You will be taking ownership of existing reporting pipelines, ensuring a high level of availability, visibility and opportunities for improvement from both within our data architecture and our operating processes.

You will be responsible for:

• Operations

  • Ensure the operations and factory teams have timely and clearly reported information about their processes, ensuring high quality and high availability of their data

  • Work on analyses and metrics to improve performance of our operations, such as improving wastage calculations, supplier scoring or ingesting new data sources

  • Identify opportunities for improvements in our data pipelines, reporting availability or clarity and the business processes themselves

• Finance

  • Support in month-end reporting and reconciliation, working closely between the finance and operations teams to build a comprehensive and robust understanding of positioning

  • Build a deep understanding of processes with the aim of both converting ad-hoc month-end analyses into self serve reporting and improving robustness of data quality

• Customer Support

  • Provide timely metrics to monitor performance of the CX function at different levels of granularity

  • Own and develop metrics to understand the success and impact of our CX activities

The skills you’ll bring:

• 1-2 years of experience in data analytics

• A strong communicator, with an ability to collaborate with partners across different functions in refining business problems into specific data questions

• Solid proficiency in SQL (Snowflake) and/or Python, as well as spreadsheet analyses

• Experience with data visualisation as a storytelling tool leveraging BI tools (e.g. ThoughtSpot, Tableau, Power BI, Looker etc.)

• A strong drive to not only support but suggest, implement and monitor process improvements and efficiencies

• Proficient time management, with the ability to source, generate, prioritise and deliver on the most impactful work collaboratively with key partners

What's in it for you?

• Competitive salary, reviewed annually

• Annual bonus, based on company performance

• Flexible core hours, giving you true work life balance

• Hybrid role to ensure this role works for you

• 25 days of holiday (excluding bank holidays) which increases over time to a max of 27 days

• 9/10 day working week to enhance your wellbeing without a reduction in pay and leave allowance

• Optional 5 days unpaid leave and 1 paid volunteer day each year

• When you need a change of scenery, you can work from abroad 2 weeks every 6 months

• Health insurance for you, paid by Tails.com

• Extended maternity, paternity, shared parental and adoption pay. 6 months at 70% pay

• Flexible paid care leave to support immediate dependants, people close to you and pets

• In house L&D team, with access to year round courses to help drive your development

• 50% discount on all Tails.com

• Discounted gym membership

What’s next?

If this sounds like it matches your experience and what you’d love to do, we can’t wait to hear from you! If you’re unsure whether you fit our criteria exactly, please get in touch anyway. And because we believe that diverse teams perform better, we’d especially love to hear from you if you’re from an under-represented demographic.

Here’s a taster of how our recruitment process works:

1. Once you have applied your CV will be reviewed by the Talent Acquisition Team.

2. If selected, you will then have a call with the TA Team who will tell you more about us and the role, as well as learning more about your skills and experience.

3. If selected, you will then have a call with the Hiring Manager to understand more about your skills and experience (30 mins).

4. Should you be successful, the next stage will be a video call with the hiring manager and head of, which will be a whiteboard session with a pre-read (75 minutes)

5. If successful, you will be invited to a final interview (60 mins).

Our Commitment

We’re proud to be an active equal opportunity employer. We want to give everyone a fair chance to join us in changing the world of pet food for good. We do this by conducting a structured recruitment process for all candidates, as well as actively promoting our roles to communities that are under-represented at Tails.com.

During your interview process you’ll meet some of our team with varying levels of responsibility and experience. We want to give every candidate a fair interview process and if you need any reasonable adjustments made, please let us know.

Department

Data

Locations

Richmond

Remote status

Hybrid