Changing the world of pet food for good
We’re Tails.com, a dog food subscription company with a big difference. We create truly tailored food for each and every dog we serve. We start by asking people a few simple questions about their dog. Then we use that information to create their dog’s unique Tails.com recipe – so their dog gets exactly the nutrition they need, in the taste they love, delivered to their door every month. It’s clever stuff.

We’ve got bold plans. Having created an entirely new category in pet food – backed by Purina, one of the world’s largest pet food companies. You’ll join a bunch of smart people working towards the same goals – and a bunch of smart-ish dogs, all working on their own thing.

Together, we’ll change the world of pet food for good.

Our Creative Studio
The Creative Studio is a passionate, collaborative team of makers and thinkers, bringing the tails.com brand to life with creativity, care, and a love of dogs at the heart of everything we do.

Build our brand
We set ambitious goals. We challenge and support each other in equal measure. At the pace we’re moving, we prefer to test ideas and learn quickly rather than spend months building a business case. That means we celebrate when things go right, and we learn when things go wrong.

Sound like a team you want to join? Here’s how you’ll make a difference:

The role
We’re looking for a highly organised, detail obsessed and technically aware Creative Traffic & Asset Coordinator to keep our in-house studio running smoothly. You’ll play a key role in how we deliver work at pace and scale – managing creative requests, refining briefs, planning resource, tracking progress and keeping our asset library in top shape.

As the guardian of our creative assets, you’ll know our library inside out, keeping it organised and ready to support delivery. You’ll also lead on brief intake, resourcing and workflow improvements to help the Creative Studio run at its best.

Working closely with the Head of Creative Studio, you’ll keep workflows tight, capacity managed and briefs scoped correctly. You’ll also support freelancer onboarding, documentation and the systems that help our team focus on what they do best – delivering high-impact, brand-led creative across every channel.

This isn’t a traditional project management role. It’s a technically minded, systems-first position designed to enable great creative work through structure, clarity and momentum.

You will be responsible for:
Brief intake & creative workflow

• Be the first point of contact for incoming creative briefs
• Clarify, refine and elevate requests into clear, actionable briefs
• Maintain the intake tracker and workflow templates so every project has clear scope and next steps
• Support the Head of Creative Studio in building scalable Monday.com workflows

Capacity planning & freelance resourcing

• Monitor studio capacity and flag resourcing needs in advance
• Onboard and manage freelancers – matching the right talent to the right brief
• Keep our freelancer databases up to date with bookings, rates and specialisms
• Support balanced, well-planned resourcing that protects delivery and team wellbeing

Asset management & file governance

• Own and organise the creative asset library, ensuring everything’s named, structured and accessible
• Ensure final assets are archived accurately with correct usage rights
• Spot gaps or opportunities to improve the library and flag proactively
• Uphold governance standards across file naming, version control and archiving (Adobe, Figma, Drive, DAM)

Creative ops & technical support

• Help embed and improve systems, templates and documentation across the studio
• Support file delivery and QA, ensuring artwork and exports meet technical standards
• Partner with the Head of Creative Studio on workflow improvements
• Provide light-touch technical support on templates, specs or file setup where needed

The skills you’ll bring:

• Experience leading creative operations, brand production or studio workflows at scale, ideally within a multi-channel or FMCG/D2C environment
• Strong technical know-how, with experience building and managing systems or automation workflows for efficient asset delivery
• Solid understanding of artwork setup, print specs and pre-press processes for print and packaging
• Confident managing high-volume creative pipelines, balancing speed, quality and brand consistency
• Calm, hands-on approach with a focus on structure, systems and operational clarity
• A natural collaborator who thrives on partnering across teams to make great work happen
• Passionate about design infrastructure and production excellence, with a sharp eye for detail and brand fidelity

Required Core Technical Proficiencies

1. Studio tooling & automation: Confident using Monday.com and light-touch Figma to build scalable workflows
2. Design systems: Experienced in codifying and maintaining cross-channel systems across CRM, digital, packaging and performance
3. Cross-channel production: Confident taking projects from design to delivery across print, digital and performance channels, ensuring everything runs smoothly and lands on time.
4. Asset QA & governance: Skilled in defining naming conventions, hierarchies, output specs and handover processes
5. Digital asset management: Experienced in DAM setup and optimisation (e.g. Bynder, Frontify, Storyblok) with clear governance and metadata structures

What's in it for you?

• Competitive salary, reviewed annually
• Annual bonus, based on company performance
• Flexible core hours, giving you true work life balance
• Hybrid role to ensure this role works for you
• 25 days of holiday (excluding bank holidays) which increases over time to a max of 27 days
• 9/10 day working week to enhance your wellbeing without a reduction in pay and leave allowance
• Optional 5 days unpaid leave and 1 paid volunteer day each year
• When you need a change of scenery, you can work from abroad 2 weeks every 6 months
• Health insurance for you, paid by Tails.com
• Extended maternity, paternity, shared parental and adoption pay. 6 months at 70% pay
• Flexible paid care leave to support immediate dependants, people close to you and pets
• In-house L&D team, with access to year-round courses to help drive your development
• 50% discount on all Tails.com
• Discounted gym membership

What’s next?
If this sounds like it matches your experience and what you’d love to do, we can’t wait to hear from you! If you’re unsure whether you fit our criteria exactly, please get in touch anyway. And because we believe that diverse teams perform better, we’d especially love to hear from you if you’re from an underrepresented demographic.

Our Commitment
We’re proud to be an active equal opportunity employer. We want to give everyone a fair chance to join us in changing the world of pet food for good. We do this by conducting a structured recruitment process for all candidates, as well as actively promoting our roles to communities that are underrepresented at Tails.com.

During your interview process you’ll meet some of our team with varying levels of responsibility and experience. We want to give every candidate a fair interview process and if you need any reasonable adjustments made, please let us know.

Locations

Richmond

Remote status

Hybrid