At Big Health, our mission is to help millions back to good mental health by providing fully digital, non-drug options for the most common mental health conditions. Our FDA-clear digital therapeutics—SleepioRx for insomnia and DaylightRx for anxiety—guide patients through first-line recommended, evidence-based cognitive and behavioral therapy anytime, anywhere. Our digital program, Spark Direct, helps to reduce the impact of persistent depressive symptoms.

In pursuit of our mission, we’ve pioneered the first at-scale digital therapeutic business model in partnership with some of the most prominent global healthcare organizations, including leading Fortune 500 healthcare companies and Scotland’s NHS. Through product innovation, robust clinical evaluation, and a commitment to equity at scale, we are designing the next generation of medicine and the future of mental health care.

Our Vision

Over the next 5-10 years, we believe digital therapeutics will transform the delivery of healthcare worldwide by providing access to safe and effective evidence-based treatments. Big Health is positioned to take the lead in this transformation.

Big Health is a remote-first company, and this role can be based anywhere in the US.

Join Us

This is an exciting opportunity to shape the implementation and customer success of FDA-cleared digital treatments in the US health system. The Client Implementation Lead is responsible for driving revenue growth and patient impact by ensuring that health systems, provider groups, and other healthcare organizations are actively engaged with, understand, and have a smooth experience supporting their patients to use Big Health’s FDA-cleared treatments. This role requires an individual who is able to communicate simplicity in complex environments, build excellent client relationships, and leverage data to deliver for clients and to support our Go-To-Market strategy. They ideally bring a blend of clinical, implementation science, and commercial acumen.

Key Responsibilities

Strategic Leadership
Be strategic in setting up the implementation function for future growth, bringing in evidence-based methodologies routed in implementation science.
Develop and execute implementation strategies that align with organizational goals and client expectations.
Oversee the end-to-end implementation process (partnering with cross-functional teams from the sales process through to post live) including scoping, planning, execution, and post-implementation support.
Implement best practices and standardize processes to enhance efficiency and effectiveness, understanding each client’s unique needs and processes.
Synthesize learnings from the clients and internal teams to inform our go to market playbooks, as well as our internal processes, and continually improving implementations.
Client and Provider Engagement
Develop and manage the implementation of prescription digital treatments (SleepioRx, DaylightRx) with providers, ensuring adherence to regulatory standards and best practices.
Coordinate with providers to ensure proper ordering, patient communication, and billing of prescription digital treatment.
Facilitate training sessions for providers on the order of prescription digital treatments.
Monitor and optimize provider partnerships for growth, using data to define and measure success.
Provide ongoing technical support and troubleshooting to providers post-implementation to support ongoing engagement and increase provider and patient activation.
Internal Stakeholder Management
Lead cross-functional teams to achieve successful implementations, identify and mitigate risks and issues, providing proactive solutions as needed.
Partner closely with sales, clinical, product, and patient support teams to define and operationalize best-in-class partnerships and integrations and to ensure seamless project execution.
Provide regular updates and reports to clients and senior management.
Coordinate with external vendors and partners as necessary, in collaboration with internal partners (e.g., product partnership to support technical integrations for treatment ordering in the EHR).
Reporting and Documentation
Develop and maintain comprehensive project documentation, including project plans, status reports, and post-implementation reviews.
Analyze project performance and prepare reports for senior management.

Required Qualifications

7+ years of experience in Implementation, customer success, or related roles in healthcare settings, with a proven track record of managing complex projects with organizations of all sizes
Degree(s) in business, project management, healthcare, public health or a related field. Master’s degree preferred
Former or currently licensed healthcare or behavioral health provider preferred (e.g., Licensed Clinical Social Worker, Licensed Professional Counselor, Psychologist, PNP, PA, MD)
Strong understanding of, and experience applying, implementation science principles
Excellent organizational and time-management skills
Exceptional communication and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholders
Proficiency in project management methodologies, software, and tools
Ability to handle multiple projects simultaneously and thrive in a fast-paced environment
Experience in training healthcare providers on the use and maintenance of digital health and/or medical devices, and/or experience working in the regulated healthcare industry is a plus

Background and Life at Big Health

Backed by leading venture capital firms.
Big Health’s products are used by large multinational employers and major health plans to help improve sleep and mental health. Our digital therapeutics are available to more than 62 million Medicare beneficiaries.
Surround yourself with the smartest, most enthusiastic, and most dedicated people you'll ever meet—people who listen well, learn from their mistakes, and when things go wrong, generously pull together to help each other out. Having a bigger heart and a small ego are central to our values.
Enjoy benefits including a generous vacation policy, professional development fund, flexible working arrangements, and more.
Competitive salary packages including stock options.

We at Big Health are on a mission to bring millions back to good mental health, in order to do so, we need to reflect the diversity of those we intend to serve. We’re an equal opportunity employer dedicated to building a culturally and experientially diverse team that leads with empathy and respect. Additionally, we will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

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