We are Lick

Our mission is to support people to transform houses into their homes.

Lick is a community-driven decorating movement focused on inspiring and supporting people to confidently transform their homes, with our unique pigment-rich colours and high-quality products whilst respecting yours and our home: planet Earth.

Whether you're a keen decorator or you've never picked up a paintbrush, we've got all you need to get started.

Quality:

Quality is at the heart of Lick. From our high-quality range of paints, each designed for a flawless finish and long-lasting durability to our in-person and online consultation and decorating support services, and industry-leading formulations that provide the best decorating experience to our community, whether they’re first-time decorators, experienced DIYers or decorating professionals.

Colour Authority:

We are an innovatively colour-centric brand with an expertly curated range of 100 unique pigment-rich colours, all designed with colour psychology and real homes in mind. We’re here to support decorators through the whole process, from finding colour inspiration to the final selection process and styling their freshly decorated room with complementary colours.

Sustainability:

We consider people and the planet in every decision we make, from our made-to-order, zero-waste production process and water-based, trace VOC paint (fewer harmful chemicals and a more easily biodegradable end product) to our commitment to being B Corp™ certified, the eco-friendly materials we use to make our LickTools and our mess-free, Peel & Stick samples which contain 95% less plastic than traditional tester pots.

Our aim is for our community to feel confident in creating their dream home with respect to your and our home; planet Earth..

🍃 You can find out more on our sustainability hub on our site 🍃

Community:

From day one, community has been at the heart of everything we do, setting ourselves a mission to create the largest engaged decorating community that feels inspired and supported.

Since launching in 2020, we’ve united over 1 million decorators, collaborated with over 3,000 creators to transform their homes and have actively featured the Lick community in everything from press, to brand awareness campaigns and brand partnerships.

About the Company

Lick was founded in 2019 by Lucas London and Sam Bradley - both experienced startup entrepreneurs - targeting the $1trillion global home decor market.

We’re the fastest growing decorator brand, and since launching in 2020, we have expanded from Lick into:

• Lick: for the DIY customer
• LickPro: for the Trade customer
• Lick Tools: our own range of sustainable tools

We continually develop our product range, new sustainability initiatives, and grow our community of decorators. Successful campaigns such as the Heinz x Lick collaboration & Soho Home range, as well as our huge partnerships with Screwfix & diy.com are leading us in the right direction, and it’s really a very exciting time to be joining us on this journey!

Wellbeing

We are a team of incredible human beings, making Lick a very special place to work. We want to promote an environment where we can all truly be ourselves (on the good days and the bad) and make an authentic impact. Growing and thriving as individuals and achieving something very significant together.

We want it to be easy to openly discuss how you are feeling. We want it to be easy for you to do the things you know will help you thrive. We want you to own your mental health and wellbeing, and we want to ensure you feel supported in doing so - and we aim to provide you with the information and tools to empower you to do so.

Diversity, Inclusion and Belonging

People are at the centre of everything we do at Lick. We work hard to make sure that we're amplifying diverse voices externally within our amazing community of decorators. Equally, we are on a mission to make Lick a company where every member of our team feels they can truly be themselves and genuinely make an impact. We will continue to work on ways to be able to formally follow through on this commitment, such as our team led Lick Belonging Group, and using an individual approach for each team member.

Our Culture

Having launched in the last few years, our culture will continue to evolve just like everything else we do. To give you a sense of what to expect, we can confirm it's fast and very ambitious, with high expectations. We believe a great team can do great things and we work hard to ensure you have what you need to thrive and make a real impact. We put a huge emphasis on information sharing, communications and relationships, and we use data and customer insights to improve what we do and how we do it.

We have ambitious business goals, but we don’t just do things a certain way because that’s how it’s always been done. We’re here to transform an entire category, this means developing new and better ways of doing things.

We want to set you up for success, both from a performance and development perspective; we offer structured review processes, eNPS surveys, flexible and hybrid working policies, regular company-wide meetings, alongside a range of other internal initiatives.

About The Role

After opening in September 2022, our flagship store has evolved into the Lick Studio - a hub that provides support to our customers on their decorating journeys, with our full range of Lick products on sale for customers to purchase, including LickPro and Lick Tools.

We are looking for a Studio Consultant who can support the day-to-day running of Lick Studio, including offering free colour advice to customers, handling transactions, and supporting other areas of the business such as our Customer Support and Pure Ops functions.

Please note this role is for a 0 hour contract working predominantly Saturdays. There will be opportunity to pick up additional hours during the week when the business requires.

Responsibilities

What you will be doing:

You will....

• Provide colour and product advice to customers
• Upsell our in-studio, in-home and virtual colour consultations
• Handle transactions
• Mix paint
• Send out outstanding orders from Customer Success, the Lick Design Programme, and other trade channels
• Assist Customer Success with answering all types of customer enquiries via Zendesk
• Keep LickStudio presentable, clean and tidy
• Handle incoming deliveries

Experience:

• Interior design or colour experience is preferred but not essential
• Customer service experience
• Previous retail experience

Qualities

• Confident providing knowledge and expertise to our customers
• Confident having lengthy conversations with customers and building rapport
• Excellent communication both in-person, over the phone and online

• Competitive salary (London Living Wage accredited)
• A generous Annual Leave allowance: 26 days per year, a day off for your birthday and extra time off at the end of the year (pro-rata for this role)
• £300 allowance for Lick products
• Monthly Deep Dive sessions from your fellow teammates; these sessions aim to get the wider company up to speed on a particular project or topic
• The Lick Impact Award, a monthly team-led initiative, recognises individuals for their hard work and amazing attitudes
• Lots of amazing opportunities to get to know other members of the team at different team events and to have an impact on our culture through our Lick Belonging Group and beyond
• Contribute to building a culture where well being is part of how we do things & not just a bonus, and first-hand experience of being part of, and growing with, a fast-moving and ambitious company
• You are hopefully reading this and thinking I can't wait to be part of the team that makes this even better as the company grows ;)
  
  Lick is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email us at emma.bailey@lick.com

As this role is based in London UK, candidates must have the right to live and work in the UK. Candidates without these rights will not be considered.