General Manager: Entertainment & Hospitality

Full Time | On Site | Weekend & Holiday Availability
Location: 40 E Ontario St, River North, Chicago, IL 60611

About Us

Immersive Gamebox is a fast growing leader in location based entertainment. At our flagship venue at Chicago Ontario Centre (COC), we deliver immersive social gaming experiences that thrill guests of all ages. With over 25,000 five‑star reviews on TripAdvisor and recognition in the top ten percent of attractions worldwide, we’re just getting started!

What We’re Looking For

We’re seeking a passionate, experienced General Manager who moves fast, thinks big, and owns their results. You thrive in hospitality, retail, or entertainment environments. You’re inspired by audience engagement, team leadership, and growing a business from the ground up, all with an eye on guest satisfaction and profitability!

Job Purpose

You will serve as the business leader and brand ambassador at our River North venue. You will oversee venue operations, guest service excellence, event management, team growth, and financial performance (P&L). You’ll partner with your Area Manager, Central Office, and cross functional teams (Marketing, HR, Tech) to drive growth, monitor KPIs, and deliver a top tier experience every time!

What You’ll Do

• Lead a high performing team of 4–6 staff and foster a culture of customer service excellence, operational consistency, and engagement

• Manage daily on site venue operations, customer service, and retail experiences in a fast paced environment

• Drive local marketing initiatives and event planning (school breaks, holidays, community events) to boost bookings and foot traffic

• Own budget management, payroll, labor scheduling, POS operations, and profit & loss oversight

• Monitor and act on key performance indicators including revenue growth, guest satisfaction ratings, and internal reviews

• Cover solo shifts to support lean labor strategies and ensure smooth operations

• Ensure compliance with all safety standards, venue maintenance policies, and local, state, and federal regulations

• Hire, onboard, and develop talent to support performance and succession planning

• Collaborate with Marketing, HR, and Tech to align operations with brand strategy and technology driven service improvements

• Build relationships in the local community to enhance visibility and brand reputation

What We Need From You

Required Experience

• Minimum 2 years as a General Manager or equivalent leadership role in hospitality, retail, or location based entertainment

• Proven track record of driving profitability, customer service, and guest satisfaction

• Experience managing P&L, staffing schedules, labor costs, and POS systems

• Strong understanding of safety protocols and venue operations

Preferred Experience

• Experience in food & beverage or sales heavy environments

• Tech savvy with familiarity using CRM, POS, and scheduling software

• Skilled in local marketing tools like social media campaigns, community outreach, and promotional events

Core Skills & Traits

• Inspiring leader who motivates through clear communication and accountability

• Business minded decision maker with analytical insight and strategic focus

• Calm, quick thinking under pressure in a dynamic, customer facing environment

• Attention to detail, especially regarding guest experience and operational excellence

• Driven by growth: eager to build, scale, and elevate our flagship venue

Why Join Us

Working with Immersive Gamebox means blending fun with ambition!

Compensation

• Salary: $50,000 to $60,000 per year

• Bonus: Up to 10% annual performance based incentive

Benefits

• Health insurance and dental coverage for you and your dependents

• Retirement plan (401k) with employer match

• Paid vacation to recharge and enjoy time off

• Confidential support through our Employee Assistance Program

• Early access to new immersive games and events

• A vibrant team culture built around creativity, community, and impact!