We’re looking for a Billing Specialist to join our dynamic Finance team and play a critical role in our revenue cycle. As a critical member of the Billing team, you'll be instrumental in ensuring the accuracy and efficiency of our billing operations. Working closely with your colleagues, your key responsibilities will include:

What You'll Be Doing:

• Handling the processing of billing adjustments and issuing all necessary paperwork.

• Managing complex customer billing queries and disputes, working closely with Account Managers to ensure their prompt and effective resolution.

• Active queue management of queries within both the Sidetrade and Salesforce platforms.

• Maintaining accounts receivable data and records (Master data).

• Assisting the Credit Control team with rectification queries to aid the efficient allocation of incoming payments and/or credit notes.

• Resolving any queries on the SDI portal and resubmitting when necessary.

• Assisting with crucial Month End activities.

• Any other necessary ad-hoc duties.

Requirements:

• Experience in a finance or administration role.

• Ability to work under pressure in a fast-paced environment and consistently meet strict service level agreements (SLAs).

• Must be proactive in managing workload and possess excellent time management skills to plan your day and prioritise tasks efficiently.

• A high sense of ownership, demonstrated by taking initiative and driving tasks through to completion independently, but also knowing when to escalate a problem for resolution.

• A good understanding of Profit & Loss (P&L) activity.

• Strong systems experience, preferably with Netsuite, Salesforce, and Microsoft Excel.

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.