Product Management at Deliveroo takes many forms, and involves many facets. We’re a consumer-facing brand, with websites and mobile apps which help customers find great quality food which can be brought to them to satisfy their needs any time day or night. We’re a logistics company, directing a fleet of drivers around major cities across the globe using a dedicated native app. We’re a partner to restaurants and retailers, who see us as a way to unlock access to new customers and thus maximise the revenue of their existing business. And we’re a home for numerous internal teams building internally facing tools for Marketing, Promotions, Care, finance, and others, to keep the operation running effectively.

Life as a product manager can mean working in any or all of these areas, in order to deliver value to customers, drivers, and partners. Day to day, you’ll tackle new, interesting business problems, and find innovative, creative ways to solve them. We’re seeking brilliant and motivated Product Managers to help us keep moving things forward.

The Team

Our Partner Lifecycle team plays a critical role in enabling our merchants (across restaurant, grocery and retail) to build a successful business on Deliveroo. We do this in two ways. Firstly, we enable our frontline partner-facing teams to be efficient and effective in their interactions with partners such that they deliver a world-class partner experience that helps partners to generate value from their partnership with Deliveroo. Secondly, we enable our partners to help themselves to maximise their performance on the Deliveroo platform through a series of self-serve contact channels such that they can easily find what they need, 24/7.

We operate across all stages of the merchant lifecycle from identifying prospects, acquiring new partners, on-boarding, in-life support and churn avoidance. With the rapid progression of generative and agentic AI, we are at the cutting edge of how we deploy AI-led innovation to improve the partner experience whilst still maintaining the human touch that our frontline commercial teams provide.

The Role

As a Staff Product Manager, you will play a leading role in designing, building and deploying the tooling used by our partner-facing teams that acquire, on-board and manage our merchants, whether they are restaurants, grocers or non-food retailers.

Working cross-functionally with our Engineering, Science and Commercial teams, you will ensure we build and execute seamless, integrated experiences for both commercial teams and partners such that we maximise the productivity and impact of our commercial teams and we deliver high levels of partner satisfaction and improved performance of these partners.

Reporting into the Group Product Manager for Partner Lifecycle, this role offers regular exposure to all levels of our commercial and technology organisations and the opportunity to work across all Deliveroo markets. For the successful candidate, the role offers an exciting mix of hands-on product and commercial thought-leadership and behavioural change management across large teams of users as you seek to drive maximum adoption for the solutions you develop.

Key responsibilities include:

• Lead Strategy & Roadmap: Own the long-term vision and roadmap for commercial tooling, ensuring alignment with Deliveroo’s strategic and commercial objectives.

• Design Scalable Systems: Evolve our platform architecture to support deployment of AI solutions and seamless integration across multiple systems.

• Cross-Functional Leadership: Collaborate with Commercial, Engineering, Legal, Security, and Integration teams to deliver cohesive, secure, and high-impact solutions.

• Champion the Partner Experience: Deeply understand the needs of restaurants and retailers, and design experiences that are intuitive, empowering, and outcome-driven.

• Influence Through Insight: Use data, insights, and storytelling to influence peers, senior leadership, and global stakeholders.

• Drive Product Execution: Work closely with Engineering, Data Science, and Design to deliver features with excellence—from discovery to delivery and iteration.

• Own Product Impact: Lead go-to-market planning and cross-functional execution to ensure adoption, measurable impact, and continuous feedback loops.

Key Competencies

Successful candidates will demonstrate:

• A record of defining and building exceptional products that exceed customer expectations and support commercial goals.

• Excellent communication skills — you’re a structured thinker and compelling storyteller, able to manage diverse stakeholders with clarity and empathy.

• Demonstrated ability to drive cross-functional alignment in a fast-paced, matrix organization.

• A record of success partnering with engineers, product designers and data scientists to tackle ambiguous problems.

• You have overseen and supported dedicated teams and led product prioritisation, developed roadmaps and been responsible for the delivery of functionality.

• You are highly detail-oriented and thrive in an environment where commercial impact of products is paramount.

• Preferably (not essential), experience in working with commercial teams and/or account management tooling (e.g., Salesforce).
  

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander.